Terms&Conditions
1. Concepts
1.1. Seller shall mean a natural or legal person specified in the Order for Goods whose goods are sold on the website www.biketek.cc in accordance with these Rules and who is responsible for the order placed by the Buyer execution. The details of the seller with whom the contract for the purchase and sale of the relevant item is concluded in accordance with these Rules shall be indicated in the Order of goods.
1.2. Biketek.cc – online store located at the address www.biketek.cc, where the sellers' goods are sold and administered by the Republic of Lithuania, in the Vilnius, registered private legal entity UAB "Biketek", legal entity code 300601712, VAT number LT100002673512, registered office address Aukštaičių str. 6, LT-11341 Vilnius, these Rules also understand as a seller in relation to the goods he sells.
1.3. Buyer – 1) a capable natural person, i.e. a person who has reached the age of majority, the legal capacity of which is not limited by judicial procedure; except where it is emancipated;
1.4. Parties – buyer and seller together.
1.5. Personal data shall mean any information about a natural person who has been identified or whose identity can be identified (data subject); a natural person whose identity can be identified is a person whose identity can be identified directly or indirectly, in particular by an identifier such as a name and the name, personal identification number, location data and internet identifier or one or more of that natural person's physical, physiological, genetic, signs of mental, economic, cultural or social identity.
1.6. Rules – the following "Rules for the Purchase and Sale of Goods by Biketek", which apply to each purchase and sale of goods between the Buyer Biketek.cc and to each Purchase-Sale concluded between the Buyer and the Seller for the contract.
1.7. Account – the result of biketek registration carried out by the Buyer's www.biketek.cc on the basis of the Rules, which creates a personal account of the Buyer that stores his personal data and order history ( account).
1.8 . Privacy Policy – a document approved by Biketek, which provides for the basic rules for the collection, collection, processing and storage of Personal Data using the www.biketek.cc. Biketek's privacy policy does not cover the processing of Personal Data when such data is processed by the Seller. The processing of personal data by the Seller is carried out in accordance with the procedure established by the Seller. Before purchasing the goods and concluding this agreement with the Seller, the Buyer should carefully familiarize himself with the personal data processing policy applied by the Seller.
1.9. Shops – Biketek-owned shop is located at the address: Aukštaičių str. 6, Vilnius.
1.10. Contract – a contract for the purchase and sale of the relevant Goods concluded between the Buyer and the Seller, which is considered to have been concluded from the confirmation of the Order, i.e. the moment of placing the order. It shall be considered that the terms of each Agreement concluded between the Buyer and the Seller are identical to the terms of these Rules and such Agreements are always executed by the parties in accordance with these Rules.
1.11. Order – Order of goods, which indicates the Goods requested by the Buyer to be purchased from the Seller, is indicated in the same order.
2. General provisions
2.1 . The Buyer confirms the Rules by familiarizing himself with them and ticking a check mark next to the statement "I have familiarized myself with the rules for the purchase and sale of goods by Biketek and agree with them". The Rules approved in this way are a legal document binding on the Parties, which sets out the rights and obligations of the Buyer and the Seller, the conditions for the purchase and payment of the goods for them. , the procedure for the delivery and return of goods, the liability of the parties and other conditions related to the purchase of goods - sale to Biketek.
2.2. By creating an account www.biketek.cc, the Buyer confirms the Rules at the time of the first registration. After the Buyer has approved the Rules at the time of the first registration (creation of an account), the Rules apply to all purchases made by the Buyer www.biketek.cc and to all purchase and sale agreements concluded with Sellers before the publication of the updated Rules. When the Rules are updated, they shall apply in accordance with the procedure discussed in this point from their publication www.biketek.cc.
2.3. Only buyers, as defined in Clause 1.3 of the Rules, have the right to buy www.biketek.cc. By confirming the Rules and familiarizing himself with the Privacy Policy (Clause 2.4 of the Rules) and the Rules for the Use of Biketek, the Buyer confirms that he has the right to purchase goods www.biketek.cc.
2.4. In the event of a necessity or in the circumstances provided for in the legal acts of the Republic of Lithuania, Biketek shall have the right to amend, amend or supplement the Rules. Buyers will be informed about this by logging into the Account or www.biketek.cc when purchasing goods from the selected Seller after the entry into force of the New Version of the Rules.
2.5. The Buyer must familiarize himself with the Privacy Policy approved and publicly announced by Biketek. The Buyer's Personal Data will also be transferred to the Seller, from whom the Buyer purchases the Goods and such Personal Data will be processed in accordance with the procedure established by the Seller specified in the order, also in compliance with the security obligations entered into between Biketek and the Seller's contract to ensure the security of personal data.
2.6 . If the Seller is provided with the right or obligation to provide the Buyer with information or documents by e-mail, in all cases for the provision of an existing e-mail address belonging to the Buyer to the Seller The buyer himself is responsible.
3. Ordering goods, moment of creation of legal relations between purchase and sale
3.1. The Buyer can order goods www.biketek.cc by choosing one of the following methods:
3.1.1. by registering www.biketek.cc online (entering your registration name and password); 3.1.2. without registering www.biketek.cc online;
3.2. When ordering goods in one of the ways specified in clauses 3.1.1 to 3.1.2 of the Rules, the Buyer must indicate in the relevant information fields provided in the www.biketek.cc system necessary for the proper execution of the order of goods. your Personal Data, which is processed by Biketek in accordance with the procedure laid down in the Privacy Policy.
3.3. Orders of goods placed in the Store are executed in accordance with the procedure established by the Rules and are subject to the provisions of the Privacy Policy. By placing an order, the Buyer agrees to the Rules and their application.
3.4. When the Buyer, having selected the product or service to be purchased and having formed a basket of goods, completes all the steps of the order, the last of which is the choice and confirmation of the payment method, shall be considered that a legal relationship between the Seller and the Buyer has arisen between the Seller and the Buyer and a purchase and sale agreement has been concluded. The Buyer shall be informed about the confirmation of the order by submitting a notification by e-mail specified by the Buyer. The Seller sends the Buyer a link to the applicable Rules together with the confirmation of the order to the e-mail address specified by the Buyer.
3.5. By confirming the Rules, the Buyer agrees that the instruction of the goods ordered by him in Lithuanian will be provided no later than at the time of delivery of the goods to the e-mail address specified by the Buyer. All essential information about the product and its characteristics is presented in the seller's product description www.biketek.cc.
3.6. Each order of the Buyer is stored in biketek and the Seller's database in accordance with the procedure established in their privacy policy.
4. Buyer's rights
4.1. The Buyer has the right to purchase goods and order services www.Biketek.cc in accordance with the procedure laid down by these Rules.
4.2. The Buyer has the right to refuse the order in accordance with the procedure established by these Rules.
4.3. The Buyer has the right to withdraw from the Agreement in accordance with the procedure laid down by these Rules.
4.4. The Buyer has the right to replace or return the purchased goods in accordance with the procedure established by the Rules.
4.5. The Buyer has other rights enshrined in these Rules, Privacy Policy, Biketek Usage Rules and legal acts of the Republic of Lithuania.
5. Buyer's obligations
5.1. The Buyer, using the www.biketek.cc, must fulfill his obligations, comply with these Rules, Privacy Policy, Rules of Use of Biketek, other conditions clearly specified in the www.biketek.cc, and not to violate the legal acts of the Republic of Lithuania.
5.2. The Buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Rules. Having chosen to collect the goods in the Store, the Buyer must collect them in the selected Store within the time limits specified in the Rules.
6. Seller's rights
6.1. The Seller and Biketek shall have the right to cancel his order without prior notice to the Buyer, if the Buyer, having chosen the payment methods provided for in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the payment for goods within 3 (three) working days.
6.2. When the Buyer chooses the payment method provided for in clause 8.2.3 of the Rules, the Seller, within the www.biketek.cc, in case of uncertainty regarding the information provided in the order, has the right to contact the Buyer specified in the order. props. In this case, the time limit for the delivery of the goods begins to run from the day of communication with the Buyer. The buyer's order may be cancelled without prior notice if: i) if the Seller fails to contact the Buyer within 2 (two) working days after placing the order or (ii) if the Buyer is unable to contact the Buyer within 2 (two) working days after placing the order or (ii) if the Buyer does not provide the Seller with the requested information within the time limit specified by the Seller or (iii) if the Buyer does not give the Seller consent to the verification of his personal data.
6.3. The Seller has the right, at his own discretion, without the consent of the individual Buyer, to split the purchase of the goods chosen by him for purchase (goods of a particular seller in the basket) into separate orders, unless The Buyer wishes to purchase the goods in the basket by placing a single joint order before the confirmation of the orders. In the case of such fragmentation, additional services for a particular order (e.g. delivery of goods, delivery, etc.) the price is broken down accordingly for individual orders and is calculated for each order separately, so it may differ from the service price indicated in the description of a particular item. The Seller has other rights enshrined in these Rules, Privacy Policy, other Biketek documents and legal acts of the Republic of Lithuania.
7. Seller's obligations
7.1 . The Seller undertakes to execute the Buyer's orders in accordance with the procedure laid down in these Rules and to communicate with the Buyer by the means of the www.biketek.cc website and never to communicate with the Buyer through any other channels. , unless this is directly provided for in these Rules or on the www.biketek.cc website. With this, the Buyer and the Seller expressly confirm that any communication regarding the execution of the order is not carried out www.biketek.cc on the website (system) does not oblige the parties and there is no obligation to them. mandatory.
7.2. The Seller undertakes to provide the Buyer with the information specified in Article 6.228-7 of the Civil Code of the Republic of Lithuania in a clear and understandable www.biketek.cc system.
7.3. The Seller and Biketek undertake to respect the Buyer's privacy, to process the Buyer's Personal Data only in the Rules, Privacy Policy, Biketek Usage Rules and the Rules of Use of the Republic of Lithuania and Europe. in accordance with the procedure laid down by Union legislation.
7.4. Biketek undertakes to inform the Buyer before placing the order about the suspension or termination of biketek functions significant for the fulfillment of the order, as well as the changes specified in clauses 6.2 to 6.3 of the Rules. The provision of information in the Biketek Account or www.biketek.cc e-commerce website is considered appropriate information. When the Buyer's order has already been accepted for execution, the Buyer shall be informed about the suspension or termination of biketek functions relevant to the execution of this order by one of the contact details specified by the Buyer. (by phone, sms or email. by post). 7.5. Under the conditions provided for by the Rules, the Seller undertakes to provide the goods ordered by the Buyer and accept the goods returned by the Buyer.
7.6. In the event that the Seller is unable to deliver the ordered goods to the Buyer due to important circumstances, Biketek may offer him a similar or similar product sold by another Seller. by informing about this by one of the contact details specified by the Buyer (by phone, sms or e-mail). by post). If the Buyer does not agree that the product of a particular Seller will be replaced by a similar or similar product sold by another Seller, the Seller, who cannot deliver the goods selected by the Buyer, undertakes to return the money paid by him to the Buyer within 14 (fourteen) working days, if a prepayment has been made, and in all cases cancel the order.
7.7 . In the event that within 3 (three) working days from the submission of the offer, the Buyer confirmed by one of the contacts indicated on the Biketek e-commerce website that he agrees that the product should be changed into an item sold by another Seller, the original Seller undertakes to return to the Buyer the funds paid by him for the product, which the original Seller cannot deliver, and to compensate for the prices the difference.
7.8. The Seller, disagreeing with the Buyer's requirements, must not later than within 14 (fourteen) calendar days from the receipt of the Buyer's application via Biketek, if the Republic of Lithuania and the legal acts of the European Union do not provide otherwise, to provide the Buyer with a detailed reasoned written response. 7.9. The Seller undertakes to perform other duties imposed on the Seller in the Rules and legal acts of the Republic of Lithuania.
8. Prices of goods, payment procedure and time limits
8.1 . Prices of goods www.biketek.cc indicated in euro, including the amount of VAT and other taxes in force at that time in accordance with the legislation, if any.
8.2. The Buyer can pay for the ordered goods in one of the following ways (the choice may be limited, therefore, the final list of the payment methods applicable to the respective order is indicated at the the corresponding order:
8.2.1. using electronic banking;
8.2.2. by bank transfer;
8.2.3. in cash or by bank card at the time of delivery /collection of goods;
8.2.4. using the service of concluding consumer credit agreements provided by leasing companies; 8.2.5. in other ways indicated on the www.biketek.cc website
8.3. When the Seller receives payment for the goods or a confirmation of the financing of the purchase is received (when such a method of payment is applied and if the Buyer has chosen the one established in clauses 8.2.4 to 8.2.5 of the Rules method of payment), the order of the goods is confirmed.
8.4. By confirming the Rules, the Buyer agrees that the documents of purchase of goods – VAT invoices, which are together with the guarantee documents applicable to the goods, may be submitted to him physically together with the goods or electronically at the e-mail address specified in the Buyer's registration form immediately after the execution of the order. VAT invoices indicate the seller's details, the selected goods, their quantity, discounts granted, the final price of the goods, including all taxes, and other bookkeeping the data submitted for the approval of accounting legislation.
8.5. VAT invoices for the goods purchased by the Buyer may also be placed in the Account held by the Buyer in the section "orders". After the buyer has placed an order, he will be able to see and print the order sheet – prepayment invoice – in the "orders" section.
8.6. The price of the goods after the Seller has confirmed the order may change only in exceptional cases, when the price of the product has changed due to a technical error in the information systems, obvious (the nature of the error) correction of errors or other objective essential reasons beyond the seller's control (in the presence of evidence supporting these reasons). If in this case the Buyer does not agree to purchase the product at a new price, the Buyer may refuse the order by informing the Seller thereof within www.biketek.cc within 2 (two) working days biketek electronic Upon cancellation of the order in accordance with the procedure laid down in this clause, the Seller undertakes to return to the Buyer all the amounts paid by him in accordance with such cancelled order.
8.7. After the Buyer has selected the goods of several different Sellers, the Buyer's basket of goods may be divided into separate baskets of goods according to each Seller and forming separate baskets according to such baskets. orders. In the case of such fragmentation, additional services for a particular order (e.g. delivery of goods, delivery, etc.) the price is broken down accordingly for individual orders, so it may differ from the service price indicated in the description of a particular item.
9. Delivery of goods
9.1. When ordering goods, the Buyer may choose one of the methods of delivery of the goods specified in the specific offer of the goods sold by the Seller.
9.2. If the Buyer chooses the service of home delivery of goods at the time of ordering:
9.2.1. The Buyer undertakes to indicate the exact place of delivery of the goods.
9.2.2. The Buyer undertakes to accept the goods himself. When accepting goods, it is necessary to present a valid identity document (identity card, passport or new model driver's license). If the Buyer does not accept the goods himself even though the goods are delivered to the address specified by the Buyer, the Seller has the right to transfer the goods to another person at the address specified by the Buyer, and the Buyer does not have the right to make claims to the Seller regarding the delivery of goods to the wrong person.
9.2.3. The goods are delivered by the Seller or his authorized representative.
9.2.4 . The fee for the home delivery service does not include the delivery/deposit of the ordered goods into the building – the buyer can order this service additionally.
9.3. If the Buyer chooses to collect the goods at one of the Lithuanian Post Offices at the time of ordering:
9.3.1. The Buyer may collect the goods at one of the lithuanian post offices by paying the specified redemption fee. If the Buyer fails to pay the above fee, the goods will be returned to the Seller.
9.3.2 . The ordered goods must be picked up no later than within 3 (three) working days after the courier has informed the Buyer by e-mail or SMS that the goods can be picked up.
9.3.3. The goods may be picked up not only by the recipient indicated in the order, but also by another person indicated at the time of placing the order. When collecting the goods, it is necessary to carry with you and present to the employee of the Post of Lithuania a valid identity document (identity card, passport or new model driver's license).
9.3.4. The service of collection of goods at Lithuanian post offices is not provided in the following cases:
9.3.4.1. If the total weight of the ordered goods is more than 20 (twenty) kg.
9.3.4.2. If the general dimensions of the goods ordered from the Seller do not allow to provide this service.
9.4. The Buyer can pick up the goods free of charge in biketek or Biketek Partner Stores. If the Buyer chooses the following method at the time of placing the order:
9.4.1. The ordered goods must be picked up no later than within 3 (three) working days after the Seller has informed the Buyer by e-mail that the goods can be picked up.
9.4.2. The goods can only be picked up by the person who placed the order or the person specified at the time of placing the order. When collecting the goods, it is necessary to carry with you and provide the Biketek employee with a valid identity document (identity card, passport or new model driver certificate).
9.5. If the Buyer chooses delivery of goods to omniva parcel locker or to the self-service terminal of LP EXPRESS parcels at the time of placing the order:
9.5.1. At Omniva parcel terminals or LP EXPRESS parcel self-service terminals, goods weighing less than 30 kg can be picked up. Goods heavier than 30 kg are not delivered to parcel lockers and parcel self-service terminals.
9.5.2. The parcel must be picked up from the Omniva parcel locker within 7 (seven) calendar days after the Seller has informed the Buyer by e-mail that the item can be picked up. The parcel must be picked up from the self-service terminal of LP EXPRESS parcels within 5 (five) calendar days after the courier has informed the Buyer that the item can be picked up.
9.5.3. Terms of delivery and fee applicable to the Buyer.
9.6. The delivery terms indicated in the description of the Goods are preliminary. The Seller delivers the goods to the Buyer in accordance with the terms specified in the confirmation of the order of goods. The terms of delivery of the goods shall not apply in cases where the Seller's warehouse does not contain the necessary goods, and the Buyer is informed about the lack of the goods ordered by him. By confirming these Rules, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the seller's control. In this case, the Seller undertakes to immediately contact the Buyer and agree the terms and other conditions for the delivery of the goods. If the Seller does not deliver the goods within the time limit set in the order of the goods and the Parties do not agree on the additional time limit for the delivery of the goods, the Buyer may exercise the right established in clause 11.1 of the Rules. - to withdraw from the contract of purchase and sale of goods or services.
9.7. The Seller shall be released from liability for the violation of the terms of delivery of the goods if the goods are not delivered to the Buyer or are not delivered in due time due to third parties, unrelated and/or independent from the Seller, through fault or due to circumstances dependent on the Buyer.
9.8. At the time of delivery of the goods to the Buyer, the Buyer must, together with the courier, and in the case of physical collection of the goods in the Store – with Biketek or his authorized representative to check the shipment and the goods (- (i) the condition and sign the document of transfer and acceptance of the consignment. After the buyer has signed the transfer- acceptance document of the shipment, it is considered that the item has been transferred in the correct condition, without violations, the basis of the occurrence of which is attributable to non-factory defects , and there are no inconsistencies in the product (s) set-up (such as can be detected during the external inspection of the goods). Having noticed that the packaging of the presented product is damaged (crumpled, wet or otherwise externally damaged), the product(s) is damaged and/or the item is damaged (s) are not suitable for assemblies, the Buyer must mark this in the transfer - acceptance document of the goods and, in the presence of the courier, and the physical collection of the goods In the case of the store – biketek or its representative, draw up an act of violation/inconsistencies of the free-form shipment and/or the product(s ). If the Buyer fails to perform these actions, the Seller is released from liability for violations of the goods, where the basis for the occurrence of such violations is not factory defects and due to inconsistencies in the set-up of goods only if these discrepancies can be detected during the external inspection of the goods.
9.9. The risk of accidental death of the goods or their breakdown passes to the Buyer from the moment the goods are transferred to the Buyer.
9.10. If, in accordance with items 9.2 to 9.5 of the Rules, the Buyer does not collect the goods within the set time limit or fails to deliver them to the Buyer and the Buyer has paid for the goods and their delivery, the representatives have not been able to deliver them. contacts the Buyer about the next delivery time and/or method of delivery of the goods. If the Buyer still does not collect the goods or fails to deliver them, such goods are returned to the Seller, the order is cancelled, and the money paid for the goods is returned to the Buyer, after deduction of bank charges applicable to the Seller for bank transfers made and delivery fee, if any.
9.11. If, in accordance with points 9.2 to 9.5 of the Rules, the Buyer does not collect the goods within the set time limit or fails to deliver them to the Buyer and the Buyer has not paid for the goods, such goods shall be returned to the Seller. , and the order is cancelled.
10. Product quality guarantee and shelf life
10.1. The characteristics of each item sold by the Seller www.biketek.cc are indicated in the product description next to each item.
10.2. The goods offered by the seller for purchase are of suitable quality. The item corresponds to the consumer purchase agreement if:
10.2.1. the product corresponds to the description provided by the Seller and has the same characteristics as the product provided by the Seller as an example or model when promoting the product www.biketek.cc;
10.2.2. the product is suitable for use for what this type of goods is usually used for;
10.2.3. the product meets the quality indicators, which are usually characteristic of the same type of goods and which the Buyer can reasonably expect according to the nature of the product and the statements publicly made by the manufacturer of the item, his representative or seller, including advertising and marking of things, regarding the specific characteristics of the item.
10.3. Neither the Seller nor Biketek is responsible for the fact that the goods sold in the Seller's www.biketek.cc may not correspond to the actual size, shape, color or other parameters of the goods due to the features of the display used by the Buyer or other technical reasons beyond the seller's control. Photographs of goods are for illustrative purposes only and are exemplary. The colors, inscriptions, parameters, dimensions, sizes, functions, and/or any other characteristics of the original products may look different due to their visual features than in reality, so please refer to the characteristics of the goods, which are indicated in the descriptions of the goods. The buyer is recommended to read the description of the item.
10.4. The Seller provides different types of goods with a quality guarantee valid for a certain period of time, the specific term and other conditions of which are indicated in the descriptions of such goods or together with the invoice of the goods, which corresponds to the warranty sheet.
10.5. The quality guarantee provided by the Seller does not restrict or restrict the rights of consumers, which are established for them by legal acts upon the purchase of a product or service of inadequate quality.
10.6. The Seller does not provide warranty care services for goods (except for simple checks on the operation of the goods that do not require special knowledge):
10.6.1. if the centre(s) providing warranty service is located outside the Republic of Lithuania, the Seller shall organise the sending of the Goods to such centre(s);
10.6.2. if the centre(s) providing warranty service is located in the Republic of Lithuania, the Buyer shall be directed to such centre(s).
10.7. The information contained in the information media is not covered by the warranty. Costs due to data loss or recovery are not covered.
10.8. In cases where, on the basis of legal acts, a certain shelf life is established for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods before the expiry of the shelf life. 10.9. Information related to the warranty conditions of individual types of goods.
11. Right to withdraw from the contract of sale, return and exchange of goods
11.1. Right to withdraw from the contract of sale:
11.1.1. Without specifying a reason, the Buyer shall have the right to withdraw from the contract of sale of goods within 14 (fourteen) days by notifying the Seller or Biketek thereof, which has announced the Buyer's decision to refuse. The contract informs the seller. The Buyer may not exercise this right by concluding one of the agreements listed in Paragraph 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania. 11.1.2. The Buyer Biketek shall notify about the withdrawal of the contract of sale in one of the following ways: by completing a model withdrawal form or by submitting a clear statement setting out the his decision to withdraw from the contract. A notice of withdrawal is sent by e-mail. by post info@biketek.eu. Upon receipt of the Buyer's notification, Biketek immediately sends a confirmation of receipt of the notice and informs the Seller.
11.1.3. The time limit of 14 (fourteen) days provided for to exercise the right of withdrawal from the contract of sale shall be calculated as follows: a. when the contract of sale is concluded – from the date on which the Buyer or the person referred to by him, with the exception of the carrier, receives the ordered item; if the Buyer has ordered more than one item from different Sellers in one order and the goods are delivered separately – from the date on which the Buyer or the person specified by him, with the exception of the carrier, receives the product of the seller concerned; in the case of delivery of the goods in different lots or parts, from the date on which the buyer or the person specified by him, with the exception of the carrier, receives the last lot or part; in the case of a contract for the regular delivery of the goods within a specified period, from the date on which the Buyer or the person specified by him, with the exception of the carrier, Get the first item.
11.1.4. If the Buyer has refused the purchase and sale agreement before the goods have been delivered to him, the Buyer must inform about this www.biketek.cc the contacts indicated on the website. The buyer's refusal is formalized as a rejection of the order and the Seller is informed about it.
11.1.5. If the Buyer has refused the purchase and sale agreement after the goods have already been delivered or he has withdrawn it, the provisions provided for in clause 11.6 of the Rules shall apply.
11.2. Additional money back guarantee applied by the Seller
11.2.1. After 14 (fourteen), but before the 30 (thirty) days from the date of delivery or collection of the goods, the Buyer has the right to use the additional Seller Biketek for the Buyer a money-back guarantee is provided, provided that all returned goods are accompanied by authentic labels, protective bags and original packaging, the disposable packaging of the goods is not damaged, i.e. the goods have not lost the appearance they were sold. A buyer who participates in individual loyalty programs that provide more favorable terms of the additional money back guarantee will be subject to the provisions of such loyalty programs. The seller has the right to provide for the period of additional money back guarantee in the description of a particular item www.biketek.cc. In all cases, an additional money back guarantee (if it is applied by the Seller in respect of a particular product) will be implemented mutatis mutandis in accordance with The Rules 11.2.2-11.2.7. the provisions of points 1.2.1.
11.2.2. The Buyer must notify about the intention to use this guarantee (if it applies) within the time limit set by the Seller for such a guarantee, calculated from the date of transfer of the goods to the Buyer. The message is sent by e-mail. by post info@biketek.eu, the notification must indicate the returned goods. 11.2.3. If notification is made within 14 (fourteen) calendar days from the date of transfer of the goods to the Buyer, the provisions of Clause 11.1 of the Rules shall apply.
11.2.4. If notification is made after the expiry of the period of 14 (fourteen) calendar days, but not later than within the period of validity of the additional money back guarantee established by the Seller from the transfer of the goods The Buyer of the day (if the Seller applies an additional money back guarantee), the Buyer bears all the costs and risks associated with the return of the goods. In all cases, the product must be returned to the Seller Biketek before the end of the period of such warranty calculated from the date of delivery or collection of the goods.
11.2.5. The Buyer has the right to return the goods by sending them www.biketek.cc to the addresses indicated on the e-commerce website or by bringing them to biketek stores or transferring the Goods directly to the Seller.
11.2.6. The additional money refund guarantee applied by the Seller cannot be used if the following goods are ordered:
11.2.6.1. Biketek gift vouchers;
11.2.6.2. packaged goods that have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;
11.2.6.3. goods that have been manufactured according to the Buyer's individual order or are obviously adapted to it, or which, by their nature, can no longer be returned to the Buyer after their delivery to the Buyer due to the loss (loss) of trade characteristics, are perishable or expire their shelf life ; 11.2.6.4. Footwear;
11.2.6.5. Clothing.
11.2.6. The procedure for returning goods and money is provided for in Item 11.6 of the Rules.
11.3. Rules for the exchange and return of goods of adequate quality
11.3.1. The Buyer has the right to replace the purchased goods with analogous goods of other dimensions, shape, color, pattern or completeness within 14 (fourteen) days from the date of transfer of the goods to him. . If a price difference arises when changing the goods, the Buyer must settle with the Seller according to the recalculated prices. The buyer's notice of the desire to exercise the right provided for in this clause of the Rules with the specified returned goods is sent by e-mail. by post info@biketek.eu.
11.3.2. If the Buyer does not like the shape, size, color, pattern or completeness of the purchased goods, the goods are replaced and returned in accordance with the government of the Republic of Lithuania in 2014. 22 July The "Retail Rules" approved by Resolution 738. Within the time limit provided for in clause 11.3.1 of the Rules, the Buyer shall have the right to replace and return all goods that are not included in the following list:
11.3.2.1. electrical equipment, sound recording and reproduction apparatus and video and audio recording and reproduction apparatus;
11.3.2.2. ground vehicles
11.3.2.3. optical, photographic, cinematography, measuring, controlling instruments and apparatus; 11.3.2.4. clocks;
11.3.2.5. food products of suitable quality;
11.3.3. Upon receipt of the goods, the Seller undertakes to replace them with the same goods only in the form, size, color, pattern or completeness specified by the Buyer. If the Seller does not have the goods suitable for replacement , he returns the money paid for the product to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of his wish to exercise this right, and if the Goods are not returned to the Seller in this The time limit provided for in item 1.1 shall be calculated from the date of return of the Goods to the Seller.
11.3.4 . By confirming these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.3.5. The procedure for returning goods and money is provided for in Item 11.6 of the Rules.
11.4. Rules for the exchange and return of goods of inadequate quality
11.4.1. Defects of the sold goods shall be eliminated, defective goods shall be replaced, returned in accordance with the procedure laid down in the Rules and taking into account the requirements of legal acts of the Republic of Lithuania.
11.4.2. If the Buyer has purchased goods of inadequate quality and has indicated this in the document of transfer and acceptance of the goods (if he has not marked it, the provisions of clause 11.3 of the Rules shall apply) or the goods improper quality is manifested by a manufacturing defect that was present at the time of purchase of the goods or a non-compliance with the specifications specified by the manufacturer, the Buyer can return the goods and at his own choice may require:
11.4.2.1. so that the Seller eliminates the defects of the product free of charge within a reasonable time if the defects can be eliminated;
11.4.2.2. to reduce the purchase price accordingly;
11.4.2.3. to replace the product with an analogous product of suitable quality, except for the cases when the defects are minor or they are due to the buyer's fault;
11.4.2.4. to return the price paid and withdraw from the contract of sale, when the sale of the goods of inadequate quality is a material violation of the order.
11.4.3 . The Buyer may choose only one of the remedies provided for in clause 11.4.2 of the Rules. The Buyer must make his choice by returning the product to the Seller. If the Buyer chooses the method provided for in clause 11.4.2, the Seller does not have the opportunity to implement it, the Seller offers an alternative method provided for in clause 11.4.2. The buyer does not have the right to change the chosen method of redress. The buyer does not have the right to terminate the purchase-sale agreement if the defect of the item is insignificant. 11.4.4. In order for the Buyer to return the goods, it is necessary to comply with the following conditions:
11.4.4.1. notify the Seller about this by the contact indicated on the invoice or biketek e-mail. by post info@biketek.eu, the Notice must indicate the returned goods;
11.4.4.2. to provide a document for the purchase of goods, a document confirming the guarantee (if it was issued);
11.4.4.3. to submit a free-form application and submit it to the Seller or Biketek.
11.4.5. The right to return goods of inadequate quality may be exercised by the Buyer within the time limit set in the document of purchase of the goods for its quality guarantee, which is indicated by the Seller from whom the Buyer purchased the product. .
11.4.6. The Buyer must pay for the costs of delivery of the goods and the costs of returning the goods, and the Seller, convinced that the goods have been returned due to inadequate quality, must return it to the Buyer. delivery and return costs incurred, with the exception of the exceptions provided for in the Rules. When returning goods, item 11.6 of the Rules shall be followed.
11.4.7. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification about the item of inadequate quality, and if the product is not returned to the Seller in this item. the estimated time limit shall be calculated from the date of return of the Goods to the Seller. By confirming these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.4.8. Non-refundable money for those goods that have been damaged intentionally or negligently (exposed to chemicals, water, open fire, high temperature, sharp objects) etc.), or if the rules for the use or storage of the goods have been violated, or the goods have been used improperly or not for their intended purpose.
11.4.9. Separate rules for the return of goods of inadequate quality by the Seller may be provided for in the guarantee documents accompanying them. Such rules for the return of goods applied by the Seller shall apply to the extent that they do not contradict these Rules. In the event of a discrepancy between these Rules and the applicable rules of the respective Seller, preference shall be given to these Rules.
11.5. Exchange and return of goods upon delivery of the wrong goods
11.5.1. If the wrong goods have been delivered to the Buyer, the Buyer must immediately, but not later than within 7 (seven) working days, inform Biketek by e-mail. by post info@biketek.eu or by calling the phone number +370 63009082. Upon receiving information about the delivered goods of the wrong goods, Biketek informs the Seller, who undertakes to pick up such goods at his own expense and replace them with suitable goods. In the event that the Seller does not have the ordered goods, he returns the money paid for the product(s) to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notice of withdrawal from the contract, and if the Goods are not returned to the Seller in this point. the estimated time limit shall be calculated from the date of return of the Goods to the Seller.
11.5.2. The procedure for returning goods and money is provided for in item 11.6 of the Rules.
11.6. Procedure for returning goods and money
11.6.1. Regarding the return of goods purchased from the Sellers, the Buyer has the right to apply directly to the specific Seller from whom the product was purchased or to Biketek.
11.6.2. The Buyer may exercise the right to return the goods only if the time limit for the return of the goods has not been missed. When returning goods Rules 11.1. -11.3. In the cases laid down in points 1.2.1, additional requirements apply: the product has not been damaged or has not substantially changed its appearance, nor has it been used - all returned goods have come with authentic labels, protective bags and original packaging.
11.6.3. All gifts that were presented together with the purchased product must be returned at the same time, except for the cases when the purchased product is returned due to defects in its quality, and the gifts presented with it, by their nature, have been consumed or have expired in the period between the date of purchase of the goods and the date of disclosure of the defects in this product. deadline.
11.6.4. When returning the goods, the Buyer must indicate the address of the sender and pack the product properly so that it is not damaged at the time of shipment. The seller from whom the Buyer purchased the product has the right not to return money for the goods returned with defects. The Seller is not responsible for parcels that have been sent by the Buyer incorrectly packaged, without proper indication of the address, as well as if the parcels have been lost or damaged by the return to the Seller at the time.
11.6.5. If the Buyer has purchased a set of goods www.biketek.cc, he must return the entire set of goods to the Seller, i.e. The buyer may exercise the rights provided for the return of the goods only in respect of all the goods in the set. In the event that at least one of the goods in the set does not meet the requirements provided for in clause 11.6.2 of the Rules, the Seller has the right to refuse to accept the returned set of goods.
11.6.6. The Buyer, having exercised the rights provided for in clauses 11.1-11.5 of the Rules, must comply with the requirements provided for in the Rules regarding the return of goods and follow the procedure provided for therein.
11.6.7. The Buyer can return the Goods by delivering them to Biketek stores, returning them via couriers to Biketek or directly to the Seller. The goods must be returned to the Seller to the address indicated on the invoice submitted by the Seller to the Buyer or through www.biketek.cc, which in turn transfers the returned goods to the Seller. The Buyer shall coordinate the procedure and conditions for the delivery of heavy goods (to assess, change, repair or return the quality of the goods to the Seller) by the Buyer and the Seller by telephone within www.biketek.cc or e-mail. by post info@biketek.cc or the Buyer delivers them directly to the Seller.
11.6.8. If the Buyer has exercised the rights established in clauses 11.1, 11.3-11.5 of the Rules, the money shall be returned to him within 14 (fourteen) calendar days after the Buyer's notice has been transmitted to the Seller, and if the item is not returned to the Seller by the Buyer, the time limit provided for in this point is calculated from the date of return of the goods to the Seller. If the Buyer has used an additional money back guarantee, he shall be subject to a refund period of 30 (thirty) calendar days, calculated from the date of return of the goods to the Seller.
11.6.9. By confirming these Rules, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
11.6.10. After exercising the rights established in clauses 11.1.-11.3 of the Rules, the Buyer shall be returned: the price of the goods. The cost of delivery of the goods is not refunded. After exercising the rights established in clauses 11.4-11.5 of the Rules, the Buyer is returned: the price of the goods, the cost of delivery of the goods, the costs of returning the Goods are not reimbursed.
11.6.11. If the Buyer has chosen a method other than the cheapest delivery method offered by the Seller, the costs of another method of delivery of the goods chosen by the Buyer in excess of the costs of this method are non-refundable. 11.6.12. The Seller has the right not to return the amounts paid to the consumer until the goods have been transferred to Biketek and have not been verified by the Seller for compliance with clause 11.6.2 of the Rules.
12. Responsibility
12.1. The Buyer is responsible for illegal actions performed using the www.biketek.cc.
12.2. The Registered Buyer is responsible for storing and/or transferring his login data to third parties. If the services provided by Biketek are used by a third person who has logged into the www.biketek.cc using the Buyer's login data, the Seller considers this person to be the Buyer.
12.3 . The Seller shall be released from any liability in cases where losses arise due to the fact that the Buyer, not taking into account the recommendations of the Seller and his obligations, has not become acquainted with these The Rules, Privacy Policy, Biketek's Rules of Use , although such an opportunity has been granted to him.
12.4. If links to the websites of other third parties are www.biketek.cc provided, Then Biketek does not guarantee that the information that can be viewed by clicking on these links is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of the information provided by third parties. Biketek is not obliged to verify the external information transmitted or stored or to detect illegal actions.
12.5. Biketek is not responsible for the proper fulfillment of obligations between the Buyer and the Seller, whose goods or services the Buyer orders using the www.biketek.cc.
13. Marketing measures applied by Biketek
13.1. The Seller may, at his discretion, initiate www.biketek.cc various promotions or games.
13.2. During the execution of certain promotions, Biketek may provide buyers with its own virtual money – points by which it is possible to pay for the goods purchased and www.biketek.cc sold by www.biketek.cc. Payment for goods sold by other Sellers in points is possible if such an opportunity is provided for www.biketek.cc on the website to the product sold by a particular Seller. Details related to the conditions and procedure for receiving points, using them to pay for goods.
13.3. If the Buyer acquires an item in which the www.biketek.cc additionally provides a certain amount of points for the next purchase, and the Buyer exercises the right of withdrawal from the purchase and sale agreement provided for in the Rules, The amount of points awarded to the buyer under the above conditions is annulled. 13.4. If the Buyer spent a certain amount of points on the purchase of the item to pay for the item and the Buyer exercises the right of withdrawal from the purchase and sale agreement provided for in these Rules, the amount of points is issued. Returned to the buyer. The Buyer can check the information about the refunded amount of points in the Account. 13.5. Biketek has the right to unilaterally, without separate notice, change the terms of promotions or games, as well as to cancel them. Biketek also has the right to unilaterally, without separate notice, change the conditions and procedure for receiving points, using them when paying for the goods, as well as delete them. Any changes or cancellation of the terms of shares, the procedure for receiving points and using them to pay for goods shall be valid from the moment of adoption of the amendments (cancellation) .
14. Exchange of information
14.1. All communication related to the purchase of goods using the www.biketek.cc, regardless of the product by the Seller, is carried out through www.biketek.cc, bicycletek e-commerce website specified contacts. In the event that the Buyer and the Seller carry out communication related to the goods in ways other than during the www.biketek.cc, Biketek assumes no liability and risk that may arise. because of this communication.
14.2. Biketek sends all notifications in accordance with the procedure laid down by these Rules, www.biketek.cc The Rules of Use and the Privacy Policy at the time of the Buyer's registration or when ordering the goods to the specified e-mail address, or By SMS to the phone number indicated by him.
15. Final provisions
15.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
15.2. The law of the Republic of Lithuania shall apply to relations arising on the basis of these Rules.
15.3. All disagreements arising from the implementation of these Rules shall be resolved by negotiation. In the event of failure to reach an agreement within 20 (twenty) calendar days, disputes shall be settled in accordance with the procedure laid down by legal acts of the Republic of Lithuania.
15.4. In the event that the Buyer does not agree with the response prepared by the Seller and transmitted by Biketek to the Buyer's written claim, his request/complaint regarding the goods purchased www.biketek.cc purchased from the Seller The Buyer (natural person, consumer) may submit to the State Consumer Rights Protection Authority (Vilniaus st. 25, 01402 Vilnius, e-mail: tarnyba@vvtat.lt, tel. 85 262 67 51, (85) 279 1466, on the website www.vvtat.lt (as well as for the territorial divisions of the State Consumer Rights Protection Authority in the counties) - whether to fill in the application form on the EGS platform https://ec.europa.eu/odr/.